FAQ

What are your box office hours?

Monday thru Friday 12:30 to 5:30
Saturday 12:30 to 5:30
On show day, box office will be open half hour after start of show.

Can I buy tickets to upcoming shows at the box office?

Yes

Can I buy tickets to upcoming shows at other venues at the Westbury box office?

No.

Can I buy Group Tickets?

Group sales can be arranged by calling 516.247.5200 Ext 391 , or emailing infotaw@livenation.com

If I leave the building during the show, can I return?

All exits are final.

Where should I park?

Parking is onsite and is included in the price of the ticket. For an additional fee, VIP Parking is available.

Does my child need a ticket to come with me to a show?

All patrons need a ticket, regardless of age.

How can I rent the theatre for a private event?

Please contact Latasha Thomas-Jacobs at 516-247-5213 or email: Latasha.Jacobs@LiveNation.com

Can I bring a camera to the show?

Subject to artist wishes, video or recording devices, film or digital cameras are not allowed into the theatre unless prior clearance is obtained by the performer or their management.

How do I get a photo pass or schedule an interview with the band?

Please contact the publicist of the band.

Can I bring food or drinks from home to the show?

No outside food or beverage is allowed in the theatre.

Can I smoke inside the theatre?

Smoking is not allowed anywhere in the building.

Is the theatre handicap/ADA accessible?

Yes, the theatre is ADA accessible.

For individuals who have limited mobility, we can provide a wheelchair to transport guests from our main lobby to your seats and then back to the front doors. Upon arriving at the theater, please ask a member of our guest services staff for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.

Service animals are permitted at The Theatre at Westbury. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle or on a seat. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken or disruptive, will be asked to escort the animal off the premises.

Infrared hearing devices are available on a first-come, first-served basis. Please be aware that due to our stage configuration, the devices only transmit to Sections C and D only. Device rental is free with the deposit of a valid ID or credit card. Please contact one of our guest services staff for assistance. If you need an ASL interpreter, please let us know at least 2 weeks prior to the performance and we will make every effort to secure these services.

Can I purchase unclaimed tickets from Will Call?

No.

What methods of payment are accepted for purchasing tickets at the box office?

Amex, Masterchard, Visa, Discover

What do I need to bring to pick up my Will Call tickets?

The original charge card used to purchase the tickets and your photo ID.

Can I purchase alcohol at the theatre?

Yes. Please remember to bring your photo ID as you must be of legal age.

What items are not allowed in the theatre?

Do not bring: pets, alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, beach balls, Frisbees, fireworks of any kind or any outside food and beverage to any show. If you have any of the above items you will be refused entry into the building. To ensure the safety of all of our guests, all bags may be subject to search before entry.

Can I bring a bag with me to the theatre?

Small bags such as a ladies purse are allowed but are subject to inspection.

Can I check my coat or bag at the theatre?

The Lost & Found is located in the main office at the theatre or please call 516-334-0800 and press the Lost & Found extension on the automated directory.

How can I get a job at the theatre?

You may fill out an application for employment during regular box office hours: Monday - Friday 12:30-5:30.

Is there an ATM at the Westbury?

Yes.

I have tickets to a show that was cancelled/postponed. What do I do?

For cancelled shows refunds are available at your original point of purchase. If you bought your tickets through Live Nation or Ticketmaster you will receive an automatic refund. If your tickets were purchased at the Box Office you must return them during normal business hours. You will be refunded in the same manner you purchased your tickets.

If a show is listed as postponed, we encourage you to hold onto your tickets to use on the rescheduled date. If you are unable to attend a refund will be available at your original point of purchase.

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    KC & THE SUNSHINE BAND
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  • FEB
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  • JAN
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    ANDREW DICE CLAY
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  • FEB
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  • FEB
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    SPANDAU BALLET
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  • FEB
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    LISA LAMPANELLI
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  • MAR
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    THE MUSICAL BOX
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  • MAR
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    MICHAEL W. SMITH
    NYCB Theatre at Westbury
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    RAIN
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